Political Science Reflection Paper Essay Example | Topics and Well Written Essays - 750 words

Political Science Reflection Paper - Essay Example king is naked, and hence, Kingdon is liable to be beheaded by the American capitalists who, for years, promoted the idea that America has the best form of government. Evidently, there are many people in the American society like me who are made to believe for years that the American public policies are unique and the best in the world. This is all the more so because of the concept of liberalism, that means one is allowed to decide ones own destiny. In other words, the nation does not interfere in the lives of people as much as other nations do. This is a stunningly attractive proposition considering the fact that the tax American people pay is much less than the amount people in industrialized nations pay. However, Kingdon points out that the founders of the nation have done a dubious job by crafting the policies of government with ideologies of distrust in government, thus preferring a limited government. In addition is the check and balance among the legislative, judicial, and executive branches. In sharp contradiction with my view that this check and balance will help the nation continue with its great unique features of less governmental intervention, Kingdon has shown how tricky it was from the part of the nation builders to develop such a system. It, in practice, ensures that even if American people or the leaders they elect want to make radical changes in the policies, it becomes a difficult task because of the burdens involved in passing laws and policies of reformation in the existing check and balance system. Evidently, the ones who are eager to make changes like the Native Americans and the African Americans will never be able to make radical changes in the governmental policies, and this is the uniqueness many people including me believed the best in the world. In addition, Kingdon points out how greatly the myth of equal opportunities has affected the public policy system in America. It is pointed out that this equal opportunity proposition also

Armani Hotel (Dubai) - Managing Customer Service Essay

Armani Hotel (Dubai) - Managing Customer Service - Essay Example The world of 21st century is an arena that promotes fast growth, tremendous development and high competition. The high level of internet connectivity in various corners of the world, along with the existence of the open economies has provided the platform for demand of products and services of international standards. The luxury sector, especially the hospitality sector always demands international standards and qualities of services mostly because of its need to maintain a homogenous quality and standard of high level of customer service at all of its location of presence. It is important to say that in the steady cycle of economic peaks and troughs that has continued to affect the business prospects of various countries in the recent times; the luxury hospitality sector has always maintained a steady level of growth all the time. The reason behind it can be attached to the fact that the luxury sector always experiences an inelastic demand mostly because of its significant choosing of its target audience, which are mostly comprised of the elite and extremely rich people. Brief on Service Marketing Services can be defined as a concept which represents intangible actions and attributes that are performed by individuals or a team of individuals for the purpose of providing superior level of value perception to the consumers in regards to their individual requirements of value of tangible or intangible nature (Rao, 2011, p. 5). Talking a little more about services, it can be said that because of its characteristics, services are a little different from the products. In case of services, the characteristics like the intangibility, homogeneity, inseparability and perishability exists. (Shanker, 2002, p. 36). While talking about marketing of services, it is important to mention that it surely includes the marketing features associated with the highly popular 4P’s concept. For the purpose of attaining success in a highly competitive environment, the value of services needs to be created, communicated, distributed and captured for the right target audience. However, it is very important to mention that there are three other variables that help in the process of providing value to the customers. The factors of people, process and physical evidence has to be mentioned without ignorance (Bhattacharya, 2006, p. 117). The existence of the three new variables is very important as it helps in a great way in the process of communication of value of the services to the consumers (Zeithaml & et.al, 2011, p. 21). It can be said that for the purpose of providing high level of services to generate superior customer satisfaction and hence increase profitability of the serv ices, analysing of the services in regards to its ability to meet customers’ expectations is very important on a regular basis. For developing a successful analysis of the services, the GAP model can be used (Lamb, Hair and McDaniel, 2008, p. 354). It is important to mention in these regards that the GAP model of service quality tries to analyze the service offerings of any enterprise from the perspectives of both the customer as well as the service provider. Source: Lamb, Hair and McDaniel, 2008, p. 354 Overview of customer relationship marketing (CRM) It has to be said that in the case of customer relationship marketing, it belongs to the division of marketing of services. In the context of marketing of products as well as services, it has often been realized that retaining of customers helps in increasing the profitability of the organization at a comparatively lower costs, rather than aggressive acquisition of new customers on a regular basis